Frequently asked questions about deliveries from Sun Delivery LLC and how the process works.
We are a customer driven company and will do all possible to make your new furniture delivery a wonderful experience. Since this is a direct delivery to your home from one of our distribution centers, there are a few points we would like to cover regarding our services to insure that your delivery goes well.
When we receive your order at our facility, we will route your order on our next available trip to your area. Once your order is routed, you will receive a call from our company giving you specific date that our team is tracking to arrive. If you confirm that you will be available during that time period, your shipment will be routed into the delivery schedule. We will do our best to arrive within that schedule but please be advised that from time to time, delays can occur, especially during winter when inclement weather is encountered or when holiday or construction traffic may create delays.
Below, we will answer some of the questions most frequently asked.
click on the questions below for additional information
- Do I have to wait at home for the whole day?
- What if something happens after my furniture is scheduled and I cannot be home?
- What are your days and hours of delivery?
- What if I have building restrictions or limited delivery hours in my neighborhood?
- What if the furniture won’t fit through a doorway or in my stairwell?
- What if my house is not ready when you call?
- What about payment?
- What about delivery and set up of my furniture?
- What about claims or damage?
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| Do I have to wait at home for the whole day? No. You only have to be available to meet the truck during that period. We will give you a call the afternoon before the actual delivery with a 4 hour timeframe for delivery the next day. Our driver will also call on the day of the delivery 30 minutes prior to arrival. |
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| What if something happens after my furniture is scheduled and I cannot be home? Being available for your delivery is the most critical factor in the process. Once you confirm that you will be available during the scheduled timeframe, your furniture is loaded in sequence for delivery and if you are not able to accept during the scheduled timeframe, your furniture may experience additional transportation and handling and you may incur additional charges or a re-delivery fee. If unforeseen circumstances occur, please call us at 336-472-5000 as soon as possible so that together, we can discuss alternatives. - back to top - |
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| What are Sun's days and hours of delivery? We deliver seven days per week (holidays included except Christmas Day) from 8:00 AM to 8:00 PM. - back to top - |
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| What if I have building restrictions or limited delivery hours in my neighborhood? Let us know this on our initial call. Many times we can work around these and accomplish your delivery on our first attempt, however, we cannot guarantee a specific delivery day or time. Failure to let us know about restricted delivery times in advance could result in missing your delivery and having to bring your shipment back to our facility for scheduling on another truck along with a re-delivery fee. - back to top - |
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| What if the furniture won’t fit through a doorway or in my stairwell? It is very important to check the dimensions of your furniture before you purchase it and to check the pathway(s) that it will have to travel to be placed for you. We require three inches (3”) of clearance on the top, bottom, and each side of the furniture in order to place your furniture where you desire. If the clearance is less than that, we will attempt placement for you and will exercise all care and caution possible but cannot be responsible for damage to floors, ceilings, walls, stairs, etc. that may result. Please carefully check this prior to ordering. Our drivers will ask you to sign a damage waiver if you do not have the 3” of clearance required. - back to top - |
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| What if my house is not ready when you call? We will hold your furniture in secure storage until you are ready. There will be a storage fee for this additional service. - back to top - |
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| What about payment? If there are any charges due Sun Delivery or the furniture store, these must be paid to the driver before we unload the furniture. We can only accept cashiers checks, or money orders. We cannot accept personal checks or cash. - back to top - |
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| What about delivery and set up of my furniture? Our drivers are on a very tight schedule. We will place your furniture where you want it but cannot move it from place to place. Assembly will include attaching mirrors to supports, putting beds together, installing crowns, table legs, reversing drawer hardware etc. We can not assemble knocked down furniture, level furniture on carpets, hook up televisions, DVD players, stereos, etc., or install glass shelves in curio cabinets. We cannot move or dispose of your existing furniture or move it out of your room. If, upon placing the furniture in your home, it is found to be too difficult to maneuver a piece of furniture in narrow halls, doorways, or stairwells, Sun Delivery, Inc. cannot be responsible for any damage to furniture, floors, or walls. If a piece of furniture is too large to fit into your residence or specific room, immediately contact our customer service department for information on store policy for your particular store. - back to top - |
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| What about claims or damage? It is the customer’s responsibility to inspect each item for damage as it is being brought into your residence. After all of your furniture is delivered, our driver will ask you to sign the delivery receipt and you will receive a copy. Please note any damages or defects on the freight bill. If there are damages (including damage to your home or yard,) our driver, will stay at your home, will contact our customer service department and you will speak with a representative who will advise you based on your particular circumstances. Normally, damaged or defective merchandise has to be returned for handling. All returned items are automatically placed in priority status. If you have one piece damaged, please do not refuse your entire order as this causes the undamaged furniture to have to be re-transported and re-handled several times resulting in greater risk of damage. If you refuse undamaged furniture, you may be subject to re-delivery charges and storage fees. Also, please remember that our drivers cannot determine proper procedures for correcting the situation and cannot obligate our company or the furniture store for anything related to your shipment. Our customer service personnel who are on duty seven days per week will assist you with this. - back to top - |
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| Thank you for allowing Sun Delivery to serve you. We look forward to making your delivery a pleasant experience and to having the privilege of serving you again in the future. |